Support & feedback
There is one address for everything: [email protected]. A person reads every message.
Emails sent by Signitize come from [email protected], which is not monitored. Don't reply to them; write to support instead.
Writing about your account
Signitize has no login: your email address is how we know an account is yours. If your message is about your account (a refund, your API key, billing or your data), send it from the email address you registered with.
- We only act on account requests that come from the registered address. This protects you: nobody else can ask us to refund, change or delete your account.
- If you write from another address, we may ask you to confirm from the registered one first.
- Lost access to that address? Tell us, and include the PayPal transaction ID of a payment if you have one, so we can verify ownership another way.
Feature ideas, complaints, questions and custom plan requests can come from any address.
What to write to us about
| Topic | Subject to use | Include |
|---|---|---|
| A question or a problem | Support | Your account email and what you expected |
| A wrong result | Wrong result | The address you checked, the response you got and what you expected |
| A bug or an API error | Bug report | The x-request-id response header, the time (UTC) and the status code |
| A feature idea | Feature request | What you're trying to do; the use case matters more than the solution |
| A complaint | Complaint | What happened and what would put it right |
| A refund | Refund | Your account email and the PayPal transaction ID |
| A custom plan | Custom plan | Expected checks per month, and whether you need invoices or other terms |
| Privacy or your data | Privacy | Your account email and your request (see the Privacy Policy) |
Never send your API key. We never need it. If you think it leaked, get a new key: the old one stops working at once.
The request ID
Every API response has an x-request-id header. It lets us find your exact request in our logs, so include it in any bug report:
curl -i https://api.signitize.io/v1/check ...
# x-request-id: 3f1c2a9e-8b4d-4e2f-9a61-0c7d5e8b1f24
Reply times
We reply within 2 business days. Premium customers are answered first.